Welcome to LUMYRA. By accessing our website and purchasing our products, you agree to the following Terms & Conditions. These terms are designed to ensure a smooth, transparent, and enjoyable experience for every customer.
We encourage you to read these terms carefully before placing an order or using our services.
At LUMYRA, we strive to present all products as accurately as possible through detailed descriptions and high-quality imagery. However:
- Slight variations in color or appearance may occur due to lighting, photography, or screen settings
- Certain handcrafted or detailed pieces may have minor natural variations
- Product availability may change without prior notice
We reserve the right to update, modify, or discontinue products at any time.
All prices listed on our website are displayed in the applicable currency and are subject to change without notice. We accept secure payment methods available during checkout. Orders will only be processed after successful payment confirmation.
In rare cases involving pricing errors or technical issues, we reserve the right to cancel or adjust affected orders.
Once an order is placed, you will receive a confirmation notification containing your order details. Order processing times may vary depending on:
- Product availability
- Order volume
- Public holidays or special launches
We reserve the right to cancel or refuse orders in cases involving suspicious or fraudulent activity.
We aim to deliver all orders safely and within the estimated delivery timeframe. Delivery times may vary depending on location and courier services. Please ensure your shipping information is accurate when placing an order. LUMYRA is not responsible for delays or failed deliveries caused by incorrect customer information.
Once an order has been dispatched, shipping responsibility is transferred to the courier provider.
Customer satisfaction is important to us. Returns or exchanges may be accepted within the applicable return period if:
- The item remains unused and unworn
- Original packaging is preserved
- The product is returned in its original condition
Customized, personalized, or sale items may not qualify for returns or exchanges unless the item arrives damaged or incorrect. Return shipping charges may apply depending on the reason for the return.
To maintain the beauty and longevity of your jewelry:
- Avoid direct contact with water, perfumes, lotions, and chemicals
- Store pieces in a dry and secure place
- Handle delicate pieces with care
Natural wear over time is not considered a manufacturing defect.
Your privacy is important to us. Any personal information shared during purchases or inquiries is handled securely and in accordance with our Privacy Policy. We do not sell or share customer information with unauthorized third parties.
LUMYRA reserves the right to update or modify these Terms & Conditions at any time. Updated versions will be published on this page when changes occur. Continued use of the website after updates indicates acceptance of the revised terms.