At LUMYRA, we are committed to providing a smooth, elegant, and trustworthy shopping experience. Every jewelry piece is carefully crafted and inspected to ensure the highest level of quality and detail.
If you experience any issue with your order, our Return, Refund & Exchange Policy is designed to guide you through the process in a simple and transparent way.
Return Eligibility
Customers may request a return if:
- The product arrives damaged or defective
- An incorrect item is delivered
- The item received significantly differs from the original order
- The product remains unused, unworn, and in its original condition
To qualify for a return:
- Requests must be submitted within the applicable return period after delivery
- Products must include original packaging, tags, and accessories
- Proof of purchase or order confirmation may be required
Exchange & Replacement Policy
We understand that customers may sometimes wish to exchange a product for another design, size, or style.
Eligible products may qualify for:
- Product exchange
- Replacement for damaged or incorrect items
- Alternative item selection depending on availability
Exchange and replacement requests are subject to:
- Product condition
- Stock availability
- Approval after inspection
Customized, personalized, or final-sale items may not be eligible for exchange unless received damaged or incorrect.
How to Request a Return or Exchange
Please follow these steps carefully:
Step 1 — Contact Customer Support
Reach out to our support team through our official contact channels.
Please provide:
- Full name
- Order number
- Product details
- Reason for return or exchange
- Clear photos or videos if the item is damaged or incorrect
Step 2 — Request Review
Our team will review your request and may contact you for additional details if needed.
Requests are generally reviewed within a few business days.
Step 3 — Approval & Return Instructions
If your request is approved, you will receive:
- Return instructions
- Shipping guidance
- Exchange or replacement details
Products should not be returned without prior approval from our support team.
Step 4 — Product Inspection
Once the returned product is received, it will be inspected to confirm eligibility.
If approved:
- Replacement items will be dispatched
- Exchanges will be processed based on availability
- Refunds will be initiated where applicable
Refund Policy
Approved refunds will be processed through the original payment method whenever possible.
Please note:
- Refund processing times may vary depending on banks or payment providers
- Original shipping charges may not always be refundable
- Refund confirmation will be shared once the process is completed
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
- Please contact us as soon as possible after delivery
- Keep the original packaging and all product materials
- Provide supporting photos for faster assistance
We are committed to resolving such issues fairly and promptly.
Non-Eligible Items
The following items may not qualify for return, refund, or exchange:
- Customized or personalized jewelry
- Final-sale or clearance items
- Products showing signs of wear or damage after delivery
- Items returned without original packaging
For hygiene and safety reasons, certain jewelry categories may not qualify unless defective upon arrival.
Return Shipping
Depending on the reason for the request:
- Customers may be responsible for return shipping charges
- If the issue involves a damaged, defective, or incorrect item, shipping assistance may be provided where applicable
Shipping timelines may vary depending on location and courier services.
Important Notes
- LUMYRA reserves the right to decline requests that do not meet policy conditions
- Minor color differences caused by lighting or screen settings are not considered defects
- Products returned without approval may not be accepted
Contact Us
If you have any questions regarding returns, refunds, exchanges, or replacements, please contact our customer support team through our official website or support channels.
We are dedicated to ensuring every LUMYRA experience reflects the elegance, care, and trust our brand stands for.